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  • Writer's pictureShelly Peterson

B&B Market - The Art of Customer Service, a Business Succession Success Story

Cloquet graduate Jake Richardson started working at B&B Market at the age of 16. He learned the art of customer service from former B&B Market owners John and Kim Lind and considers himself a people person. He also shared that his grandpa, former Carlton Mayor Denny Randelin, taught him to give back to his community.

Jake and Mikayla Richardson's story is similar to the " fasten your seatbelts " of the Lind family. Mikayla grew up in Hector, Minnesota, and met Jake in college at Mankato State. Her degree focused on health, while Jake's was in management and business. Jake married his wife Mikayla in May of 2021, and by August 2021, they purchased B&B Market, located at 506 Big Lake Road in Cloquet. Shortly after that, Mikayla went from working as a stenographer to owning a thriving meat market and gas station with 34 employees, including Jake's parents! Mikayla does payroll, office scheduling, and operational components of the business, while Jake focuses on ordering products and communications across the company.

Most people don't realize the components of the B&B Market. They are gas station, meat shop, catering, food truck/equipment rental, and lottery/gaming. Their catering and food truck demand remains strong; they are hyper-local in their focus, gearing up for Carlton Days, the Carlton County Fair, and more.

“Most people aren’t aware there has been a change in ownership of B&B Market because our reputation hasn’t changed,” said Jake Richardson, business owner.

The store is known for its large selection of meats, beef sticks, and cheeses and its specialty of over 25 different types of brats. They sell homemade salads, vegetables, fruit, baked goods, chips, canned goods, lottery tickets, gas, and seasonal items - pumpkins and Christmas trees. It is your one-stop specialty store. You can order a wide variety of meat bundles. They also provide catering for any event by providing a large variety of food options, beverages, desserts, and paper products at affordable prices. One of their most extensive services is their cookout trailers that can cook hotdogs, brats, burgers, steaks, and anything in between. They also have a B&B wagon outside the store during the summer to offer customers hotdogs, brats, and burgers all day. It's an excellent option for a quality lunch when you may be pressed for time or want to spend some time with the family.

B & B Market

506 Big Lake Road

Cloquet, MN 55720

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